Testimonials

It is a pleasure working with Bay Plumbing and their staff. They provide wonderful customer service and offer an impressive showroom with a great selection of products for all price ranges. We have had the pleasure of working mainly with Molly this year and she has been wonderful. She offers great advice on products, strives to find the best products for our needs, and overall makes the whole ordering process smooth and simple. That said, everyone we have worked with this year has been very helpful and responsive. We highly recommend Bay Plumbing.

~A D Construction - Building & Design via Houzz

Bay Plumbing's knowledgeable staff knows how to find the right fixtures for both large and small projects through personal attention to detail and by getting to know their customers' needs. The showroom carries both practical and unique fixtures and they are eager to special order any item not on hand. Bay Plumbing is a pleasure to work with.

~James Hartje Construction, Inc. via Houzz

As a professional designer I often times encounter jobs that are challenging and difficult. I always try to provide my clients with the best and most up to date show rooms where we can meet and have a qualified sales associate assist us in picking out plumbing and other accessories needed for the job. The customer service at Bay Plumbing is the best. Making my challenging jobs go so much smoother ! I would highly recommend Bay Plumbing and will continue to use them on all my jobs!

~Sonya Martinez, De La Cruz Design via Houzz

Amanda is awesome! She has a good understanding of product and works really well with clients. I am a builder specializing in residential remodel. It is very valuable to me as a professional to have suppliers who can interact with my clients professionally. I would recommend working with Amanda highly.

~Thomas Kern, Santa Cruz County Builders, Inc via Houzz

We've been working with Bay Plumbing (Amanda M.) for the past 10 years. As a local residential construction company it's important that we partner with showrooms that offer exceptionally high levels of customer service and industry knowledge. Bay Plumbing consistently meets and exceeds these attributes not only when they work directly with our company but also when they work with our customers. The staff is friendly, knowledgeable and enthusiastic toward their work. They have never failed to keep me updated on the status of special orders or make themselves available to answer questions.They have an impressive showroom that features a variety of plumbing fixtures from many manufacturers and at all price points. We look forward to continuing our relationship with Bay Plumbing.

~Jaren Lewis Construction via Houzz

Bay Plumbing Supply is a fantastic resource. I really appreciate their showroom displays, fair pricing and excellent service staff. I have been particularly impressed by Amanda Milani's professional and helpful assistance in gracefully guiding our clients toward fixture choices that reflect their taste and budget; she is a gem!

As a professional builder and remodeler working in Santa Cruz for nearly 30 years, I value the convenience of having an excellent local supplier that is eager to assist our clients with their plumbing needs. At Bay Plumbing, we have become accustomed to receiving prompt service, helpful advice and speedy product deliveries. We are happy to recommend them without reservation. To Pat and all the staff, keep up the excellent work!

~Costa Bella Builders via Houzz

We used Bay Plumbing for a bathroom remodel. A very good experience working with them. Excellent customer service. Excellent selection. Friendly staff. When some of the shower components stopped working they were glad to provide replacement parts at no cost, even though we were technically out of warranty. I would use them again.

~M. Thompson via Houzz

"Excellent quality products, great customer service. I bought my kitchen sink, faucet, and accessories here 13 years ago when I remodeled. They still look new, though the faucet recently started leaking and needed to be replaced. I went back to Bay Plumbing, appreciated the same great customer service, and got a new faucet that is of excellent quality for the price. It's a BIG PLUS that they are enthusiastic members of Think Local First. Thank you, Bay Plumbing!"

~Elizabeth

"We had a very pleasant and productive visit to the showroom after spending time in one of the local competitors showroom and accomplishing nothing. Amanda at Bay Plumbing Supply greeted us promptly and offered assistance. We challenged her to find an oiled bronze shower/tub plumbing ensemble that met our criteria of an uncluttered look. She answered, "no problem." She explained the different finishes offered in oiled bronze and showed us our options. In less than 15 minutes, we placed our order with Amanda and Bay Plumbing Supply. This may sound like an easy task, but it proves to us she truly knows the products and inventory. We will not hesitate to recommend Bay Plumbing Supply to anyone requiring plumbing supplies."

~Charles and Nancy

"The customer service at Bay Plumbing Supply is exceptional. The staff at the front desk are outstanding. Jill, in particular, was very helpful and knowledgeable of the products sold in the store. I would recommend her and all at Bay Plumbing Supply to anyone who needs help in selecting plumbing fixtures."

~Lorraine

"Every company should do what they are doing!!!!!! Simply the best service."

~Murph, Santa Cruz, CA

"After months of horrible toilet clogging and overflow problems, I went to Bay Plumbing Supply for a new toilet. The staff was INCREDIBLY helpful and taught me a ton. My new Toto EcoDrake has liberated me from being a pro with the plunger. Not one clog or overflow since it was installed."

~Jennifer Gress, Santa Cruz, CA

"Jill was a delight to work with. She was very knowledgeable and professional. We were very pleased with the products suggested to us for our project and everything came in a timely fashion. Thank you Bay Plumbing Supply for your outstanding service."

~Sharon

"Great experience. They have a lot in stock. Great service."

"If you need anything out of the ordinary, this is The Place to go.  I have a specialty shower setup, and this was the only place in town that could get me the replacement parts I needed.  Also, the employees were very friendly, helpful and communicative, providing advice for making my repair job easier. (yay!)  Should the need arise for anything plumbing-related, I will head directly to these guys."

"I was very impressed with the helpful and extremely knowledgeable staff. My unlimited questions were answered with patience and an ability to explain things so I could understand them. Thanks Bay Plumbing!"